Terms and Conditions

Welcome to BrightEdgeNetworks.com. These terms and conditions (“Terms”) govern your access to and use of the website operated by Bright Edge Networks Limited (“Bright Edge”, “we”, “our”, “us”). By visiting or using this site you agree to be bound by these Terms. If you do not accept them, please do not continue to use the website.

1 · Definitions

Site – BrightEdgeNetworks.com and all sub-pages.
Content – all text, images, audio, video, code, designs and other material on the Site.
User, you – any individual or organisation that browses or uses the Site.

2 · Use of the Site

You may view, download and print pages for your own non-commercial use only.
Except with our prior written consent, you must not copy, publish, sell, rent, sub-license, redistribute, reproduce or exploit any Content for commercial purposes.
Unauthorised use of this Site may give rise to a claim for damages and/or be a criminal offence.

All intellectual-property rights in the Content belong to Bright Edge Networks Limited or our licensors. We reserve all rights not expressly granted.

3 · Cookies

This Site uses cookies to personalise your experience and analyse traffic. Essential cookies are always active; non-essential (analytics or marketing) cookies run only if you consent via the cookie banner. By continuing to browse you agree to our use of required cookies. For full details see our Privacy Policy.

4 · User-generated content (“Comments”)

Certain pages may allow you to post Comments (for example, blog replies or forum posts).

You warrant that you own or control all rights to the Comments you post and that the Comments do not infringe any third-party rights, contain unlawful material or violate privacy.
You grant Bright Edge a non-exclusive, royalty-free licence to use, reproduce, edit and publish your Comments in any media.
We do not pre-moderate Comments, but we reserve the right to monitor and remove any Comment we deem inappropriate, offensive or in breach of these Terms.

We accept no liability for Comments posted by users.

5 · Linking to our Site

5.1 Links we permit without prior approval

Government agencies, search engines, news organisations, and online directory distributors may link to our home page, publications or other Site information, provided the link is not deceptive, does not imply sponsorship or endorsement and fits the linking party’s context.

5.2 Links requiring approval

We may consider and approve links from consumer/business information sources, dot-com communities, charity groups, internet portals, professional firms, educational and trade associations. To request approval email info@brightedgenetworks.com with:

Your organisation name and contact details
The URL of your site and the pages from which you intend to link
A list of the URLs on our Site you wish to link to

Allow 2–3 weeks for a response.

5.3 Linking rules

Approved organisations may link by using our corporate name or the URL being linked to, provided no Bright Edge logo or artwork is used without a trademark licence and the link meets the conditions in 5.1. We may request removal of any link at any time; you agree to remove it immediately on request.

6 · Content liability

We are not responsible for content appearing on other websites that link to this Site. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link should appear on any page that may be interpreted as libellous, obscene, criminal or which infringes third-party rights.

7 · Reservation of rights and changes

We may revise these Terms at any time. By continuing to use the Site you agree to be bound by the current version. We may also modify or withdraw any part of the Site without notice.

8 · Disclaimer

To the fullest extent permitted by law, we exclude all representations, warranties or conditions relating to the Site and its use. Nothing in this disclaimer will limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

While we endeavour to keep information up to date and the Site available, we do not guarantee accuracy or uninterrupted availability. As long as the Site and the services it describes are provided free of charge, we will not be liable for any loss or damage of any nature.

9 · Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the English courts.

10 · Contact

Questions about these Terms? Please email info@brightedgenetworks.com

Business Broadband & Connectivity Services

1. Service Overview

Bright Edge Networks (“the Company”) provides business-grade broadband and connectivity services, including Full Fibre (FTTP) and related products, to business customers within the Hull area and other approved service regions. Services are subject to network availability and service verification prior to activation.

2. Pricing & Advertising Information

All prices displayed on the Bright Edge Networks website or in advertising materials:

Exclude VAT unless stated otherwise.
Are correct as of 07 October 2025 and are standard prices, excluding any promotional offers.
May be updated or changed without prior notice.
KCOM prices shown include a phone line; Bright Edge Networks and Connexin prices do not.
All prices are quoted monthly unless otherwise specified.

3. Contracts & Activation

Services are available to business customers only and subject to a minimum contract term, confirmed at order. Following receipt of an order, the Company will verify eligibility and issue an estimated go-live date. Billing begins once the service is successfully activated. Installation and hardware fees may apply.

4. Service Performance

Speeds quoted are “up to” figures based on available infrastructure. Actual performance may vary due to line conditions, network congestion, or third-party factors outside the Company’s control. Bright Edge Networks operates on a best-effort basis and is not liable for downtime caused by external infrastructure providers.

5. Customer Support

All customer care for broadband services is provided from within Hull by Bright Edge Networks’ own staff or approved local partners. The Company aims to provide timely, relevant assistance and to maintain service quality throughout the contract term.

6. Data Protection & GDPR Consent

By completing any enquiry or sign-up form on the Bright Edge Networks website, you consent to Bright Edge Networks Ltd and its subsidiaries contacting you by phone, email, or other agreed channels regarding your enquiry or order.
All data is processed in accordance with the UK GDPR and Bright Edge Networks’ Privacy Policy. Personal information will not be sold or shared with unauthorised third parties and will only be retained as necessary to manage your account or enquiry.

7. Fair Use & Acceptable Use

Use of Bright Edge Networks connectivity services is governed by our Fair Usage and Acceptable Use Policies. Customers must ensure that network usage complies with applicable laws and does not disrupt or degrade service for other users.

8. General

These terms form part of the Bright Edge Networks Ltd master Terms of Service. Where there is any conflict between this addendum and the master Terms of Service, this addendum shall take precedence for broadband and connectivity-related matters.